Privacy Policy

1. What Information We Collect

We collect the following types of information:

• Contact information: your name, phone number and email address when you fill out a form on our website, book an appointment or opt in to text messages.
• Appointment details: the services you book, your preferred technician and your visit history, so we can serve you better on return visits.
• Communications: messages you send us through our website forms, by email, by text or over the phone.
• Website usage data: your IP address, browser type, device type, pages visited and time spent on our site, collected automatically through cookies and similar technologies.

We do not collect payment card details through our website. Payments are processed in person at our salon.

2. How We Use Your Data

We use the information we collect to:

• Schedule, confirm and manage your appointments
• Send appointment reminders and booking confirmations
• Respond to your questions and requests
• Send promotional offers and updates if you have opted in to receive them
• Improve our website, services and customer experience
• Comply with legal obligations

3. SMS Opt-In Details

Program name: Herbal Nails & Spa Scottsdale SMS Program.

Message types: by opting in, you may receive appointment reminders, booking confirmations, scheduling updates, promotional offers and seasonal specials from Herbal Nails & Spa Scottsdale.

Message frequency: message frequency varies based on your appointments and our current offers.

How you opt in: you can opt in to our SMS program by checking the consent box on a form on our website, by providing your phone number when booking an appointment and agreeing to receive texts, or by giving verbal consent during scheduling at our salon.

How you opt out: reply STOP to any message to unsubscribe at any time. Reply HELP for assistance, or contact us using the details in Section 9. Message and data rates may apply.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use our pages. This may include analytics tools that collect anonymized usage data.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our website function.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information. Our website is served over SSL/TLS encryption, which protects information you submit through our forms while it travels between your device and our systems.

In-person card payments at our salon are handled through PCI-compliant payment processing. We do not store your full card details.

No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

6. Your User Rights

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information, subject to legal requirements
• Opt out of marketing communications at any time
• Withdraw SMS consent at any time by replying STOP

To exercise any of these rights, contact us using the details in Section 9. We will respond to your request within a reasonable timeframe.

7. Age Restriction

Our website, forms and SMS program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through our website or SMS program. If you believe a minor has provided us with personal information, contact us and we will delete it. Salon services for children are booked and managed by a parent or guardian.

8. Sharing & Disclosure

We do not sell your personal information. We may share your information only in these limited situations:

• Service providers: with trusted vendors that help us operate our website, booking system and communications, and only to the extent needed to provide those services.
• Legal requirements: when required by law, court order or governmental authority.
• Business transfers: in connection with a merger, acquisition or sale of business assets, in which case we will notify you of any change in ownership or use of your information.

As stated above, mobile phone numbers and SMS consent data are never shared with third parties or affiliates for their marketing or promotional purposes.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, reach us at:

Herbal Nails & Spa Scottsdale
6590 N Scottsdale Rd, Suite 150
Scottsdale, AZ 85253
Phone: (480) 725-8982
Email: [email protected]